Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your fragrances 100% authentic?
Yes, all perfumes and colognes sold on Exclusive Scents are guaranteed 100% authentic and sourced directly from authorized distributors or the brands themselves.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or closet.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for opened fragrances?
Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.